Quality Policy

Marshalls Quality Policy Statement

"Marshalls aims to be the benchmark trading organisation in the construction products and related industries. The Company operates a simple, systemised and transparent approach that drives accountability, productivity and external focus.

The Company is committed to quality excellence, as well as providing unrivalled customer service, and we achieve this by offering

• Products that meet all standard requirements;
• First class customer service;
• Complete and on-time deliveries;
• Comprehensive, free technical advice.

Customers are at the heart of our business. Marshalls is committed to continually review and improve processes, products and services, to meet and exceed customers' expectations. We will achieve our improvement targets through continual training and communication of the key business objectives to all personnel.

Objectives are set at Group level and instigated by Divisional and Regional management within annual Business Plans".

Graham Holden

Chief Executive

March 2007